• Subscribing allows you to get site updates. Your email address will be kept private.

B.S.I.C  IT:

Technical services take care of both Business and Technical needs of the customer, focused towards the delivery of a quality service.
We form an extended team for our clients while offering end to end technology services for unified communication systems, enterprise software products and telecom infrastructure. Our teams are available 24X7 to deliver best-in-class support at an industry challenging SLA to our clients on high priority.

Unified Communication

BSIC offers professional and managed services on all the leading Unified Communication systems and enterprise software products...

We hire Tier 3 Engineers directly from the manufacturers we support. Our training and recruitment methodologies ensure that we always have skilled talent available to service your customers. Let our team become an extension of your organization and realize the benefits of a global economy.

Our Managed Services Support Structure is a Tiered support model with proper escalation procedure, to ensure clear path for incident resolution :

  • Tier 1:Triage, MAC, Event Monitoring and Initial Troubleshooting.
  • Tier 2:Complex MAC, Upgrades and troubleshooting.
  • Tier 3:Escalations, Implementation, RCA and Problem Management

Enterprise Solutions

BSIC is a global Engineering ‘Business Process Outsourcer’ and ‘Managed Services firm’ that’s known for its understanding ...

Technical Services Overview

We form an extended team to our clients while offering end to end technology services for unified communication systems, enterprise software products and telecom infrastructure. Our teams are available 24X7 to deliver best-in-class support at an industry challenging SLA to our clients on high priority. ‘ITIL delivery framework’, ‘Lean Six Sigma Operations’ and ‘Customer Focus Approach’ are our edge in Technology Service space. A blend of our technical expertise and sensibility to client/customer business impact compliments the decision to engage us on their mission critical processes.

We use a trilogy of tools/application exclusively designed & deployed to cater to technology services. Our ‘Offshore technical support’ provides extraordinary value from technology, flexibility & financial perspective; however, many offshore organizations fail to understand the urgency of timely communication and effective execution, expected in the rapidly evolving and fast paced business culture.

Everything you need At a Glance

Inspiredge provides the experience required to manage ‘Enterprise outsourced operations’ with a dedicated team of system Engineers, who are available around the clock to supplement and extend your service delivery capabilities.

Outsourcing technical support provides our clients with the opportunity to address constraints such as:

  • High labour costs and attrition rates among technical support staff
  • Reduction / Elimination of physical plant
  • Optimizing allocation of limited resources
  • Ability to scale expert technical service teams to demand
  • Coverage of hard to staff off hours shifts
  • Provides a competitive advantage to organizations
  • Allows our clients to provide a high level of service, at a lower cost, thus enhancing customer satisfaction

B.S.I.C Outsourcing Service

Rather than working in a traditional client-vendor relationship, we work to build a true partnership and become fully integrated into our clients’ operations. Designed for long-term relationships, we attempt to fully integrate a team of highly dedicated  professionals coupled with American Management into your existing business.

This model works by creating a team of professional employees that are 100% dedicated to a specific client’s work. We recruit, test, co-train, and manage "your" employees while constantly working with you to optimize the value of the relationship. A strong recruitment policy with rigid testing along with competitive compensation enables us to identify and hire well-qualified employees. These employees function as if they were your own employees only located at a remote office.

This model has huge advantages over the traditional outsourcing service model because all of the knowledge and experience gained by the employee working on your project is retained by you, ensuring that your results are consistent. And since we bill our employees at a flat monthly rate, all of the efficiency and productivity gained over time directly translate into savings for you.

B.S.I.C BPO : Services are fast growing provider of high quality customer contact center services. A true India based outsourcing company; we firmly believe that service delivery is more critical than customer acquisition. We are capable and our technology is par excellence.

Our key differentiators are our teams of professionals, a proven process transitioning methodology and facilities that beat world standards. We complement our strong global orientation with a thorough understanding of the Indian operating environment. We have the people who treat your customers the old-fashioned way. With courtesy, friendliness and intelligence.

Services, which are inbound in nature, like providing customer/client services or tech-nical support functions, are handled by Inbound Call Centers. Typically, they provide the following services:

  • Customer Support Services
  • Technical Support
  • Information Support
  • Customer Support Solutions

Outbound Call Centers provide services, which are outbound in nature, like providing telemarketing or appointment filling services. The following is some of the outbound call center services:

Outbound services at BSIC-BPO fastly meet the high Standards
Deal Closing Support
Customer Satisfaction Surveys
Payment Reminder
Debt Collection
Credit Card Verification Solutions

Web Based Services:

Virtual Assistance
Chat Support
Web Call Back
E-mail Support
Back Office

Business Processes Outsourcing Benefits:

Boosts efficiency: In this compliance driven world, every business organization, big and small, must maintain processes that are necessary and yet contribute little to the actual productivity. Most of these processes are highly time-consuming and since they often require special skills and expertise, businesses find it difficult to manage those processes without losing their concentration on the core processes. Our Business process outsourcing companies allows your processes to be  done by the experts, without taking time away from your core business. It not only boosts efficiency, but also enables significant time savings.

Reduces Costs: Business process outsourcing automatically results in significant cost savings. Business that choose outsourcing do not have to spend dollars in recruiting and managing human resources, something that enables instant cost savings.

Skilled BPO Professionals are the key: Your access to our skilled professionals including Chartered Accountants makes all the difference. So, if you want to take one of the single most important steps to advance your business, contact us now.

What makes us an ultimate BPO business ?

  • Availability of well defined BPO processes
  • Continuous focus on what our client's need
  • Use of robust technologies
  • Domain and process specific knowledge
  • Workflow orientation
  • 24 x 7 x 365 support
  • Effective business process outsourcing solutions for all your back office needs
  • Advanced processes maximizing returns on your investment
  • Significant cost reductions of up to 50%
  • Sales conversions

(function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){ (i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o), m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m) })(window,document,'script','//','ga'); ga('create', 'UA-46015526-1', ''); ga('send', 'pageview');